Auto & fleet industry: What to expect in 2024

Fleets are undergoing significant changes, but we may see a return to a new normal this year. What trends and updates are we seeing—and can expect to see—through the rest of 2024? We talked to a couple of our fleet experts to find out.

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Fleet workers loading their vehicles

Skills covered in the class

Driver Retention

Keeping your drivers safe, productive and happy.

Data-Driven Decision Making

Using facts, data, and metrics to determine what actions to take to enhance your fleet operations.

Operational Efficiency

Ensuring your fleet is performing at its highest level at the lowest possible cost.

Financial Management

Monitoring and understanding the TCO of each of your vehicles and your fleet's overall ROI.

Persistent supply chain issues—potentially coming to an end?

Since COVID-19, shortages of vehicles, parts, and aftermarket equipment/upfit have left many fleet managers scrambling to source (and upfit) new vehicles, repair existing ones, and keep fleets operating efficiently. There are some positive signs pointing towards pre-2020 levels:

“Overall, the demand for new vehicles is still there, and that's because people who were ordering during the pandemic couldn't get what they ordered, or their orders were cancelled,” says Nielsen. “A lot of fleet owners are still playing catch up—in particular, I don't see the demand for vans normalizing for another couple of years, at least.”

The truck and van segments are particularly competitive, he adds, so if you know you’ll need to grow your fleet or replace aging vehicles in the future, it’s important to start planning now.

Tax credits are subject to further restrictions.

The economy has been topsy-turvy the last four years, but it seems as though things will begin to even out. Both interest rates and inflation have decreased but aren’t quite at the goals the Federal Reserve is looking for. The interest rate is at 5.5%, unchanged since July 2023, and inflation is at 3.4%. Gross domestic product (GDP) is also expected to remain positive and consistent to late 2023 levels.

It is also important to be aware of the Inflation Reduction Act of 2022, passed in August 2022. This act aimed to tackle several pressing issues in the U.S. (including reducing healthcare costs and boosting clean energy). For the auto and fleet industry, the act was all about electric vehicles (EVs). Indeed, “the biggest impact we’re seeing from the Inflation Reduction Act is the continued push toward electrification and cleaner fuels,” says Nielsen.

In simple terms, the legislation extends the EV tax credit through 2032, allowing millions of people (and companies) to switch to an EV more easily. This is big news, as the previous tax credit had already ended for “trailblazer” EV manufacturers like Tesla and General Motors. With the tax credit back in play, “it gives fleet owners a competitive edge from a TCO (total cost of ownership) perspective,” Nielsen says.

However, be aware—new restrictions will affect the EV tax credit. As of January 1, 2024, fewer EVs will qualify for the total price. To receive the full $7,500, EVs must follow these rules:

  • Be assembled in North America, including the battery.
  • Be under a specific price point—for cars, it’s less than $55,000, and for SUVs and trucks, it’s less than $80,000.
  • A certain percentage of battery materials must be mined or processed from a country not hostile to the United States, such as China, Russia, North Korea, and Iran.

Vehicles that adhere to the price and one of the two other requirements will only be eligible for half of the tax credit, or $3,750.

Some popular vehicles, like the Chevrolet Bolt, the Ford F-150 Lightning, and most Tesla Model Ys, still qualify for the full credit amount. Others, like the Rivian R1S and R1T, can only claim the partial credit. Many other popular vehicles didn't make the cut, including the Ford E-Transit, the Nissan Leaf, and all of Volkswagen’s EVs. For a complete list of qualifying EVs, visit here.

In response, some manufacturers have lowered prices to maximize the opportunity for consumers, while others have increased prices on EVs that don’t qualify. Fleet owners should remember that “decreases in vehicle pricing often hurt residual values,” says Jason Kraus, Director of Vehicle Acquisition & Lease Structure.

EVs—here to stay or slowing to a crawl?

While state and federal governments are still interested in making dedicated efforts for full zero-emission fleets, carmakers and companies are stepping back from current EV plans. Most recently, Ford announced it would reduce the number of workers at its Rouge Electric Vehicle Center in Dearborn, Michigan, pulling back on its F-150 Lightning. Other OEMs (original equipment manufacturers) that once had aggressive plans, like General Motors, Volkswagen, and Volvo, are scaling back production to suit consumer needs. The main reason for this is declining gas and diesel prices—EVs were more appealing when gas was $5 a gallon, but now that it's back down to $3, it doesn’t seem “worth it” for the average consumer to purchase an EV.

At the same time, though, EVs had their best-selling year ever in 2023, with a record 1.2 million units sold in the United States. Analysts predict that 2024’s numbers will beat out 2023, with Cox Automotive calling 2024 “the Year of More.” EVs are forecasted to represent 24% or 3.7 million of the 15.6 million units produced in 2024.

“There are a lot of factors pushing the fascination around electrification,” notes Nielson.

So, what does that mean for fleets? Kraus urges fleets to recognize whether a shift to EVs suits their company.

“Just as your investment advisor would recommend having a balanced portfolio, I’d suggest you consider this approach to your fleet operations,” he says. “There is a lot of talk about EVs, but it’s more important to recognize the different types of powertrains and consider what may or may not be an appropriate addition to your fleet.”

The three alternative types to internal combustion engines (ICE) include hybrid, plug-in hybrid and EVs. Hybrids are often appropriate for fleets beginning their electric journey—these vehicles have better fuel economy but don’t require investment in charging ports. Plug-in hybrids are a good step up for commuting employees with home or depot charging access. Finally, EVs can be a good fit depending on the vehicle segment needed, daily mileage, payload and towing requirements, ambient temperature, and access to charging. However, for fleets looking to invest in EVs, creating a charging depot would also be a good idea, as public charging can be expensive and unreliable.

As the push toward electrification continues, there’s another interesting opportunity to keep an eye on: the data that can be harvested from charging stations. “We already have telematics partners and charging infrastructure partners that can pull some really interesting data from EV charging stations,” Nielsen says—including things like duration of charge, miles and kWh added during a session, and amount of CO2 avoided. That data can be used to make critical business decisions that improve efficiency, productivity, and decarbonization efforts.

The compact van is officially gone.

Compact cargo vans have been a staple of many commercial fleets for decades, but the segment has unfortunately disintegrated in recent years as OEMs remove small vans from their offerings due to declining sales. The last participant in this segment was the Ford Transit Connect van, which ended production in model-year 2023. While many of these vans remain popular in Europe, Asia, and Australia, the North American market must continue searching for a suitable replacement.

With compact cargo vans having driven off into the sunset, fleet owners must get creative in sourcing and upfitting replacements—especially as supply shortages make it difficult to source other viable options. “Some people are opting to go for larger but more expensive vans, while others are considering trucks with special toppers, which can take 12 to 18 weeks of lead time,” says Nielson. Getting the right replacement for a small cargo van will require planning, flexibility, and an intimate understanding of what you need to conduct business.

Some fleet owners are pursuing the creative option—upfitting SUVs and minivans. These are attractive options for companies that don’t need the entire payload of a full-size vehicle and also provide improved fuel economies. Of course, a mid-size or full-size pickup truck may be the way to go for companies needing large storage sizes or carrying unique cargo.

For companies pursuing the full-size cargo van, Kraus reminds fleet owners that demand will exceed supply for several years, so they should keep a backup plan in their back pocket.

Rise of embedded telematics and AI.

Anyone in the world of fleet management knows that telematics are critical for making data-driven decisions—and OEMs are starting to join the trend, as well, with more and more OEMs embedding telematics systems into their vehicles. One research firm estimates that the rate of vehicles with embedded telematics units will rise from 72% in 2022 to 94% in 2027.

For fleet managers, that means more data to collect and analyze for the improved operation of their business—and “it can lower the cost of your telematics program since you won’t have to purchase plug-and-play devices,” notes Nielson.

For companies looking to meet safety goals in 2024, telematics can simplify the process by observing driver behaviors. It can also make gamification easier if your company is looking to motivate your drivers with fun competition and some rewards.

AI (artificial intelligence) is another piece of technology that the fleet industry expects to become more prominent in 2024. Technology vendors plan to utilize AI to automate admin tasks, monitor driver behavior, and make predictive analytics more accurate and rapid.

When it comes to the auto and fleet industries, “the only constant is change”—so we can expect the landscape to shift even more in the years ahead. Want to stay ahead of the curve? Stay up-to-date on fleet resources and news by following Mike Albert on LinkedIn.

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